Question 1

How can I register on the site?

Accepted Answer

To register, locate the user symbol in the menu bar at the top of the page and click on it.

If you have a Gmail account, you can register by clicking the "Sign up with Google" button. You can also use your Facebook account to sign up.

Question 2

I need assistance, how can I contact you?

Accepted Answer

For any assistance, please reach out to us at contact@thatgrlshop.com . Please avoid sending us DMs on Instagram, as we may not be able to see them.

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If you haven't received an email from us after making a purchase, it could be due to your inbox being full. Please ensure there is enough space for new emails. If this issue persists, you may contact us using a different email address. Remember to include the email address used for your purchase in your message so we can assist you effectively.

Question 3

Where can I read your Store Policy?

Accepted Answer

For comprehensive details regarding our policies, we invite you to visit our dedicated policy page: https://www.thatgrlshop.com/store-policy .

Here, you will find extensive information on our Shipping Policy, Terms and Conditions, Privacy Policy, and Returns and Refunds procedures. This will provide you with a clear understanding of our store policies and ensure a smooth shopping experience.

Question 4

What is your Refund & Return policy?

Accepted Answer

We invite you to review our full policy on Refunds and Returns at this page

These terms are applicable only for physical products eligible for a return; please note that once you purchase a digital item, no refunds or exchange can be offered.
As written in our policy, only regular priced Goods may be refunded. Goods on sale cannot be refunded. 
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If you have any more questions about our Returns and Refunds Policy, or if you are not satisfied with a purchase, you can contact us by sending us an email at: contact@thatgrlshop.com
We will process your request and we will respond to your email as soon as possible.

Question 5

How can I subscribe to your Newsletter?

Accepted Answer

You can subscribe to our Newsletter to receive updates on our new articles, special offers and discounts filling this form - that you find in the Shop  page of our site - with your email.

By subscribing to our Newsletter, you will also receive a personal code to use at the checkout to get Free Shipping on all of your orders.

THAT GRL

Frequently asked questions

How can I register on the site?

I need assistance, how can I contact you?

Where can I read your Store Policy?

What is your Refund & Return policy?

How can I subscribe to your Newsletter?